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Job Information Head Butler Job vacancy at Hilton lonavla Company Information
Contact Name HR Manager
Contact Email
Since 05/01/2010
Job Information
Job Type Full-Time
Salary Range Negotiable
Category Hotel F & B Service Jobs
Sub Category Steward
Shift Morning
Posted 03/30/2018
Minimum Education College
Degree Title
Minimum Experience Fresh
Work Permit
Required Travel
Job Status
Job Status Position Open
Start Publishing 03/30/2018
No of Jobs 2
Stop Publishing 03/30/2028

A Head Butler supervises the Front Office Team \(Guest Service Agents, Operators and Bell Attendants\) to ensure that our Guests receive an exceptional experience from check\-in through check\-out\.

What will I be doing?

As a Head Butler, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments\. You are responsible for performing the following tasks to the highest standards:

Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel\. Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
Prepare and conduct daily pre\-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
Respond promptly to guest requests for a supervisor of manager
Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/ completed and any special events that are taking place
Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
Ensure our customers receive a fast, efficient and friendly check in and check out
Ensure all customers queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
Preparation and co\-ordination of group arrivals/ departures\. \- Ensure a good performance oriented working environment within the department and motivate the staff
Participate regularly in training courses and put the skills learned there into practice
Receives payment by cash, credit cards, cheques, etc\. and is able to post these in the computer correctly
Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary

What are we looking for?

A Head Butler serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members\. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
Ability to see and hear in order to observe and detect signs of emergency situations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!

Job: _Guest Services and Front Office_

Title: _Head Butler_

Location: _null_

Requisition ID: _HOT04WUT_

EOE/ AA/ Disabled/ Veterans


For more information : https://www.naukri.com/job-listings-Head-Butler-HILTON-lonavla-2-to-5-years-190218500902?src=jobsearchDesk&sid=15224072993867&xp=29&px=2&qp=hilton%20hotels,&srcPage=s


Hilton Worldwide (NYSE: HLT) is a leading global hospitality company, comprised of more than 4,600 managed, franchised, owned and leased hotels and timeshare properties with more than 758,000 rooms in 100 countries and territories. For 96 years, Hilton Worldwide has been dedicated to continuing its tradition of providing exceptional guest experiences. The company's portfolio of 13 world-class global brands includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio - A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton HHonors??. Hilton HHonors members who book directly through preferred Hilton channels have access to benefits including free standard Wi-Fi, as well as digital amenities that are available exclusively through the industry-leading Hilton HHonors app, where HHonors members can check-in, choose their room, and access their room using a Digital Key



UG: Any Graduate

PG:Post Graduation Not Required

Preferred Skills

Please refer to the Job description above

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