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A Duty Manager with Hilton Hotels and Resorts keeps constant vigilance of activity on and around the hotel property and reports, with documentation, incidents with the intent of improving the safety and security of Guests, Team Members, and others. 

What will it be like to work for this Hilton Brand

One of the most recognized names in the industry, Hilton Hotels Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward- thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected. 

If you understand the importance of upholding a brands reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels Resorts. Because its with Hilton Hotels Resorts where we promise an exceptional Guest experience every time. 

What will I be doing

As a Duty Manager, you are the first point of contact for dealing with any General management related inquiries that arise within the hotel. The position predominately involves face- to- face contact with Guests and represents Senior- level hotel management in their absence. It is also the Management contact point for any hotel operational issues that arise that cannot be resolved by the department. Specifically, the Duty Manager will perform the following tasks at the highest level of service

Be visible in the hotel lobby and other public areas, particularly during busy times

Engage Guests in conversation and provide general assistance, as requested

Ensure that all Guest complaints are handled promptly and completely

Meet and greet VIP Guests and major corporate clients upon arrival

Coordinate the services and special facilities provided to extended- stay Guests

Demonstrate thorough knowledge of all credit procedures and ensure they are applied properly

Offer current knowledge on all hotel products, services, policies, and emergency procedures

Monitor Guest satisfaction reports and implement actions to improve results

Handle any management issues or emergencies that arise, record them as required, and remediate as requiredWhat are we looking for

A Duty Manager serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: 

A degree or diploma in Hotel Management or equivalent

A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, and/ or retail or Current knowledge (proof of valid qualifications required) of health, safety, and security procedures

Calm, efficient, and the ability to work well under pressure

Excellent inter- personal and communication skills

Proficiency with Microsoft Word, Excel, and Outlook computer programs

A passion for delivering exceptional levels of Guest service

Meticulous grooming and presentationWhat benefits will I receive

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. 

Learn more now about Hilton Hotels Resorts - - - the global leader of hospitality. 

More than 500 locations and nearly 200, 000 rooms across six continents

Innovations include: pioneering the airport hotel concept, becoming the first coast- to- coast hotel chain in the US, and the first to install televisions in Guest ooms

Flagship brand of Hilton Worldwide with properties in more than 77 countries

More than 70 world- class resorts and more nearly 200 full- service spas

Harris Poll EquiTrend?, Brand of the Year - Full Service Hotel for 2010 and 2011

Number one global brand awareness in the hospitality industry

Job Guest Services/ Operations 

Title: Duty Manager 

Location: null 

HILTON WORLDWIDE

Not Mentioned

Website:http://hiltonworldwide.jobs/rajasthan-jaipur-ind/duty-manager/3E417B151474487D81AF9D62EEF92875/job/

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:Hotels , Restaurants

Role Category:Front Office/Customer Care

Role:Lobby/Duty Manager

UG: BHM

PG:Post Graduation Not Required

Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required