Looking for an exciting opportunity in the hospitality industry? Look no further than this Executive - Guest Relations role with a leading hotel chain in Mumbai!
As an Executive - Guest Relations, your primary responsibility will be to engage with customers, understand their needs, and direct them to the appropriate section. You'll be the face of the hotel, working to upgrade the personal and company image to maximize customer appeal.
In this role, you will also be responsible for ensuring that all guest inquiries and complaints, whether in person, on the phone, or via email, are dealt with in a friendly and professional manner. Your expertise in customer relations will be invaluable in providing top-notch service to all guests.
To be considered for this position, you should have at least 1-6 years of experience in a similar role. A graduate degree is required, and any additional postgraduate education will be a plus.
This is a full-time, permanent role in the Administration & Facilities department of the hotel. The role is based in Mumbai and will cover all areas including Thane and Navi Mumbai.
If you're passionate about customer service and looking to take the next step in your hospitality career, this Executive - Guest Relations role is the perfect opportunity for you! Apply now and join the team of a leading hotel chain in Mumbai.