Urgent Hiring for Front Desk Officer for leading Hotel at Rishikesh Uttrakhand
As a Guest Relations Officer, you will be responsible for creating memorable guest experiences and ensuring guest satisfaction during their stay at our hotel. You will act as a liaison between the guests and the hotel staff, addressing their needs and resolving any issues promptly and professionally. Your role will involve maintaining a high level of guest service, enhancing guest loyalty, and contributing to the overall success of the hotel.
Guest Check-in and Check-out: Welcome guests, complete check-in/check-out procedures efficiently, and provide information about the hotel\\\\\\\'s amenities and services.
Guest Assistance: Attend to guest requests, inquiries, and special needs promptly and courteously. This includes handling room changes, additional services, and any complaints or issues.
Guest Relations: Build and maintain positive relationships with guests, addressing their concerns and ensuring their needs are met throughout their stay.
Upselling and Promotions: Promote hotel services and amenities to guests, including room upgrades, dining options, and spa services, to maximize revenue.
Feedback Management: Solicit feedback from guests during and after their stay, and use it to improve service quality. Address guest complaints and issues effectively.
Special Arrangements: Coordinate special requests and arrangements, such as room decorations for special occasions or arranging transportation.
VIP Guests: Give special attention to VIP guests, ensuring their unique needs and preferences are met.
Conflict Resolution: Handle guest complaints and conflicts professionally, finding amicable solutions to ensure guest satisfaction.
Guest Information: Provide guests with information about local attractions, events, and activities, and assist with booking reservations or tickets when required.
Record-Keeping: Maintain accurate guest records, including preferences, special requests, and complaints, using the hotel\\\\\\\'s management system.
Emergency Response: Be prepared to respond to emergency situations, such as evacuations or medical incidents, following hotel policies and procedures.
High school diploma or equivalent; Bachelor\\\\\\\'s degree in hospitality management or a related field is a plus.
Proven experience in a guest relations or front office role in the hospitality industry.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict-resolution abilities.
Proficiency in using hotel management software and reservation
Experience – 2 to 4 years